Returns & Exchanges
At Engraving, Awards & Gifts, we strive for perfection in every custom piece; however, due to the personalized nature of our products, returns are typically limited to items with manufacturing defects or engraving errors. Please review your order details carefully before submission to ensure complete satisfaction with your bespoke items.
Initiate Your Request
Contact our customer service team within 15 days of delivery to report any issues with your order, providing your order number and a brief explanation of the concern.
Submit Documentation
Provide clear photographs of the defect or engraving error to help our quality control team verify the issue and expedite your replacement or refund.
Receive Authorization
Once your claim is approved, we will issue a Return Merchandise Authorization (RMA) number and provide a prepaid shipping label if the error was on our part.
Resolution Processing
Upon receipt of the returned item, we will prioritize the production of a corrected replacement or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing